Terms & Conditions


Hotel Policies

Our desire is for you to have the very best experience at VDL Stanley. To assist us in delivering you that experience we have developed the following policies and guidelines, which we respectfully request that you adhere to before, during and after your stay.

@ VDL Stanley is owned and operated by The Oxford Trading Co Pty Ltd:

16 Wharf Rd, Stanley Tasmania, Australia

Website: www.vdlstanley.com.au

Ph: (03) 6458 2032

 

Arrival and Departure

Check-in time is from 2pm and checkout time is 10am

Early check-in or late check-out is available and rates are available on request and are subject to availability. 

 

Children

@ VDL is not suitable for children under the age of 12 years of age (Including Infants) and in the interests of other guests we request that you adhere to this policy. Failure to do so may result in your booking being cancelled and subject to full payment.  

 

Accepted Payment Methods

We accept MasterCard, Visa,  and American Express. A valid  credit card must be supplied at time of booking at which time full payment will be taken.

@ VDL Stanley is the registered trading name, which is owned and operated by The Oxford Trading Co Pty Ltd, any credit card transactions may appear as such on your statement.

 

Cancellations Policy

Should you need to cancel your reservation we ask that you advise us at least 30 days prior to your arrival date to avoid any cancelation fees.

  • If cancellation is between 15 and 29 days prior to the arrival date 20% of the room cost for the stay is payable.

  • If the cancellation is 14 or less days prior to arrival date full cost of stay is payable.
     

Refunds

Full refunds will be provided within 24hrs of notice to the method of payment as per our cancellation policy.
 

Non-arrival

Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be payable.

 

Smoking

This is a non-smoking Property. A cleaning fee of one additional night’s accommodation will be charged where smoking occurs within a guest room or hotel interiors.

 

Small Pets and Animals

No pets or animals are not allowed within our guest rooms. A cleaning fee of one additional night’s accommodation will be charged where smoking occurs within a guest room or hotel interiors.

 

Communications and Privacy

If you contact us by email, fax, and standard mail or through this website you agree to allow us to contact you in the future and that this may include promotional material regarding upcoming events, special offers or general information. We will never use your name and information for any other purpose nor provide it to any other party without your prior permission or where legally obliged to do so. Any communication that we may send you will include the opportunity for you to unsubscribe.
 

Additional Guests

Unless otherwise specified in your booking  all accommodation and packages rates quoted are based on double occupancy. Please contact our Reservations Team regarding rates for additional guests. Should any additional guest occupy the room an additional charge as listed in the room rates will be charged.
 

Group Bookings and Parties

@ VDL Stanley is only for the use of registered guests and any other guest may be requested to leave the property. Should you wish to utilise @ VDL for an event such as a wedding gathering or other special event you will need to discuss this prior to confirming your booking and additional fees may apply.
 

Changes to Hotel Policies

These Hotel Policies are subject to change without notice – latest update 30 Jan 2017.